Frequently Asked Questions

General

How does the rental process work?

Don’t stress, there are three easy steps to self storage:

1. Search for the right storage location. Vista Storage of Green is conveniently located in Green, Ohio just south of SR619. We are less than two miles from I77.

2. Select the size storage unit you need and reserve it. You can even sign your lease online to make your moving day simpler. If you’re not sure how big a unit to reserve, use our size guide or call us at (330) 699-6880 to speak directly to the store manager who will take an inventory of your items and recommend the correct size.

3. It’s time to store!  On the day of your move-in, you can complete your rental paperwork in our office (if you haven’t already completed this online). Then simply move your stuff into your unit and put a lock on the door.

Do I need a reservation?

It’s like a hotel – you don’t need a reservation, but it’s better if you have one. With a reservation, you’ll be sure the unit you need is reserved for you, and it will save you time on move-in day. You can reserve online or by phone up

Can I rent in person or on the telephone?

We designed our website to make renting storage fast and easy online – but you’re also welcome to walk into our store in person. Or you can call us at (330) 699-6880 to ask questions or reserve by telephone.

What size self storage units do you have?

We have units sized to meets all customer needs. We have 8 different unit sizes ranging from 5’x5′ to 20’x20′. We can help you with storing one room of furniture to storing your whole house, use our Size Guide to find the right amount of space for you.

All units are drive-up units?

A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out. These units don’t have any extra doors or hallways to navigate, so it’s easy to move things in and out.

Do you offer RV/boat/car/motorcycle parking?

Yes, we have indoor and outdoor storage available for RVs, boats, cars and motorcycles.

Moving In

Do you provide locks? Do you keep a key to my self storage unit?

You can purchase a new, sealed lock at our office. No one else has a key to that lock – just you. If you choose to have deliveries sent directly to your storage space we are happy to keep a copy of your key in our office to allow for delivery directly to your storage unit.

Do you have trucks available to rent for moving?

We have a wide selection of Uhaul trucks, vans and trailers available to rent. moving trucks and vans Call early to book your reservation and lock in your rental vehicle.

Security and Access

When can I access my self storage unit?

You will have access to your unit 7 days a week, 365 days a year, through the remote entry security system.

What’s the difference between access hours and office hours?

During access hours, you can use your gate code to access your storage unit. During office hours, our Store Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payment, etc).

Will my stuff be safe?

Yes, very safe. Here’s what we do to ensure the security of our buildings and your belongings:

  • State-of-the-art digital video surveillance systems
  • Electronic keypad access to gated property
  • Central station monitoring
  • On-site managers at every property
  • Full-time maintenance staff to keep everything clean and well maintained
If I forget my access code, what do I do?

Call our Store Manager for assistance during regular business hours.

Lease Terms

If I rent a storage unit from you, can my spouse, friend or business associates have access, too?

When you rent from us you can allow access for other people you specify (or restrict access only to yourself). Simply designate an access code for them and the desired person will be granted access. You will also need to provide them with a key to the lock on your unit.

Do you rent space month-to-month or do I have to sign a long-term lease?

Our leases are month-to-month agreements – no long-term lease is required.  However, if you know you are going to be renting for an extended period be sure to ask our Store Manager about long-term lease incentives.

What kind of documentation do I need to provide to rent a storage unit?

You will need to provide a valid, government-issued form of identification (e.g., driver’s license, state ID or passport).

How do I move out?

The move-out process is easy: just empty your storage unit, and let us know that you’re leaving. We’ll close out your account that day. As a courtesy, we ask that you give notice at least 10 days before your intended vacate date.

Do you require insurance on my stored goods?

You are responsible for the items that you store with us and insurance for your stored belongings is available for purchase from us, but is not required. You may be covered under an existing insurance policy. Be sure to check with your insurance agent to verify that your items are protected.  For those without insurance coverage, or if you’re looking for a little more protection, affordable storage protection is available through Vista Storage. The Vista Storage Protection Plan requires no deductible, and is available in various levels of coverage, starting at only $8 per month.

Billing

Do you have automatic payment options?

Yes, we do. You can sign up for auto pay through our online system, with our Store Manager at move-in, or any time during your stay.  We’ll automatically deduct your monthly charges from a credit card, debit card, or bank account. No bills, no checks to mail, no late fees. If you don’t want your rental fee to be paid automatically you can make a one-time monthly payment using our convenient online billing and payment option.

I don’t want to pay online.  Can I pay in person?

Yes.  You can choose to pay in-person at the property with cash, check, or credit/debit card.

What if I’m late in making my payment?

We bill monthly and all payments are due on the 1st of the month. However, we provide a 7-day grace period before charging a late fee of $20. If you don’t pay by the 30th there is an additional $20 late fee assessed to your account.  To avoid the possibility of late fees, we recommend customers sign up for auto pay, so that their payments are automatically taken from a bank account or credit card each month.

Other Questions

If I don’t rent storage, can I still purchase moving and packing supplies?

Yes – anyone can buy our high-quality moving and supplies at our office. We’ll even buy back unused boxes, so don’t be afraid to stock up.

Do you hold auctions?

We hold quarterly storage auctions at each of our properties.

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